FAQ

You can place an order by visiting our website and browsing our available designs. Once you've selected a design, you can customise it according to your preferences and add it to your cart. Follow the checkout process to complete your order.

Yes! We offer custom design services for your stationery. Please contact us directly to discuss your specific requirements and we'll be happy to assist you.

No. You will need to buy envelopes separately. You may choose between plain envelopes, or printed ones with your guests names and address on the front and your name and return address on the back.

Once you have approved your final proof, we send your order to print straight away. Production times with the printers may vary depending on the complexity of your order and their current workload.

Once we receive your stationery from the printers, we carefully look over each and every piece for any damage or imperfections, wrap and box it up safely and pass it onto the courier. For some of our premium handcrafted designs, these require a few extra days on top of the standard printing times.

Additionally, shipping times will depend on the shipping method and destination. We recommend allowing ample time for both production and shipping to ensure your order arrives on time.

The following timelines are calculated from when your designs are sent to print, to when they should arrive on your doorstep. 


Digital Printing (black & colour ink, white ink, gold, silver & metallic ink): 
Please allow up to 15 business days. 


Letter Press/Embossing/Debossing/Foil Press:
Please allow up to 20-25 business days. 


Custom hand crafted design collections (eg: paint streak, sewing): 
Please allow an extra 5 business days on top 
of the above mentioned times.

If there is need for a rush order, an extra 30% fee will be charged on top of your original order price. (In other words, don’t rush it. Save that extra money for something else in the wedding!)

As soon as we receive your completed form with your names and wording, we will get started by putting together and designing your wedding stationery. Please allow up to 5 business days to receive your first digital design proof. 

If you require some wording changes, you are provided with a further 2 rounds of edits. Any more edits after that will be charged 30% of your original order price. But do not stress, as usually everything is finalised within the first or second edit.

Once you approve the final proof and the stationery is printed, we cannot be held responsible for any errors or omissions. It's crucial to thoroughly review the proof before giving your approval to avoid any issues. The cost of reprinting will entirely be on you.

We accept various payment methods, including credit/debit cards, online payment platforms, and bank transfers. The available payment options will be displayed during the checkout process on our website or you can contact us through our email and we can invoice you directly.

Yes, we offer international shipping for all our stationery except for signage. However, shipping rates and delivery times may vary depending on the weight and destination. Please contact us directly to inquire about international shipping options and costs.

As Avenue Studio Co is a service based business, all our products are customised and made to order. We do not offer returns or refunds due to change of mind or personal circumstances. It is imperative that you choose your products carefully before placing your order.

Once your products are delivered to us from the printers, we carefully inspect each and every piece of stationery and product, ensuring there is no damage, as well as take a photo to confirm with each customer before we pass it onto the courier for delivery.

Avenue Studio Co cannot be held responsible for any loss or damage in transit once the order has been dispatched. We will take the greatest care to ensure your products are in safe and appropriate packaging to avoid any damage during delivery.

Once you have placed and payed for your order online there is no option to cancel it. That is why we ask all our customers to please make sure to double check your order in terms of the selected print method, whether you have a die cut or not and the quantity you need. There are no refunds for mistakes or change of mind. Please refer to our Style Guide and Process before placing your order.

When you have approved your final proof and it is sent to print there is no more chances to modify.

No. It is the customer’s responsibility to buy and use postage stamps for their addressed envelopes and RSVPs which they intend to send to their guests by mail. For stamps and postage costs, please refer to Australia Post’s website.

You can reach out to our team by emailing us at: [email protected]

We are here to assist you with any questions or concerns you may have.

Please note that these FAQs are intended to provide general information. For specific inquiries or further assistance, don't hesitate to reach out to us.